LEGAL REFERENCE

Your Privacy Matters to Us

We've built surga111 around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...

Data ProtectionSecure PaymentsTransparent PracticesYour Control
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surga111 Your Privacy Matters to Us

How We Handle Your Information

surga111 collects personal information you provide during account registration, including your name, email, phone number and payment details. We use this data to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, deliver your winnings, and improve your lobby experience. We do not sell your information to third parties. Where local law permits, we retain account data for compliance and

fraud prevention. Your information is encrypted and stored on secure servers. We comply with data protection standards applicable to supported regions in Indonesia.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions? Reach Out

Team online

Email Support

Contact our privacy team at [email protected] with any questions about how we handle your personal data, account security or payment information.

Live Chat

Our support team is available in-app to answer privacy concerns, explain our data practices and help you understand your account settings.

Account Settings

Manage your personal information, communication preferences and data sharing options directly from your surga111 account dashboard.

TRUST MARKERS

Why Your Privacy Is Secure Here

Encryption Standard

All data transmitted between your device and surga111 servers uses industry-standard SSL encryption, protecting your account credentials and payment details.

Payment Partner Vetting

We work exclusively with verified payment processors for DANA, OVO, GoPay and QRIS to ensure your financial information meets banking-grade security standards.

Regular Security Audits

Our systems undergo regular security reviews to identify and address potential vulnerabilities before they affect your account or personal information.

Limited Data Access

Only authorized surga111 staff with a legitimate business need can access your personal information. We maintain strict internal access controls.

No Third-Party Sales

We do not sell, rent or share your personal data with marketing companies, data brokers or unaffiliated third parties for their commercial purposes.

Transparent Retention

We keep your account data only as long as necessary for account operations, legal compliance and fraud prevention in supported Indonesian regions.

Our Privacy Approach Across surga111

Live Casino Tables
Your session data and betting history are encrypted and stored separately from your personal identity information for added privacy.
Slot Lobbies
Game preferences and play history are tied to your account but never shared with game providers without your explicit consent.
Sportsbook Markets
Betting slips and market selections are logged for account reconciliation only; we do not profile your sports interests for external use.
DANA & OVO Deposits
Payment tokens are processed through secure gateways and deleted after transaction completion; we never store your wallet credentials.
GoPay & QRIS Payments
Transaction references are retained for reconciliation and dispute resolution, but your payment app credentials remain with your provider.
Account Verification
Identity documents you upload are encrypted, verified once, and securely deleted after compliance checks are complete.
Communication Preferences
You control how often we contact you via email or SMS; opt-out options are available in your account settings at any time.
PLATFORM SNAPSHOT

What Defines Our Privacy Promise

01
Account Ownership Your surga111 account belongs to you. We never access your funds, modify your balance without authorization, or share your account credentials.
02
Transparent Logging Every deposit, withdrawal and account change is logged and visible to you in your transaction history. You always know what we've recorded.
03
Minimal Collection We ask only for information necessary to verify your identity, process payments via DANA, OVO, GoPay or QRIS, and deliver your winnings.
04
Secure Deletion When you close your account, we delete personal data according to local law timelines, retaining only records required for legal compliance.
05
No Tracking Pixels We do not use hidden tracking pixels, fingerprinting or cross-site cookies to follow your browsing outside surga111.
06
Breach Notification If a security incident affects your data, we notify you promptly with details of what occurred and steps you should take to protect yourself.

Privacy Policy Questions Answered

We collect your name, email, phone number, date of birth and payment details when you register. We also log your account activity, deposits, withdrawals and game history to verify your identity and process transactions securely.

Payment information is encrypted during transmission and processed through verified payment gateways. We never store your wallet credentials or payment app passwords. Transaction tokens are deleted after each deposit completes.

No. We do not sell, rent or share your personal information with marketing companies, data brokers or unaffiliated businesses. Your data is used only to operate your account and comply with local regulations.

We retain your account data as long as your account is active and for a period after closure as required by local law in supported Indonesian regions. You can request deletion of non-essential data anytime.

Yes. You can manage your communication preferences, adjust privacy settings and control data sharing options in your account dashboard. You can also request a copy of all data we hold about you.

We notify affected users immediately with details of the incident, data involved and recommended protective steps. We also report to relevant authorities where local law requires it.

Yes. Your betting slips, market selections and wager history are private to your account. We do not display your bets publicly or share them with other players on the platform.